Job Title / Role: Territory Service Manager - CMB

Role Description

- Dealer Business Growth Profitability: Improve Service business of dealer by taking counter measures to increase free services redemption and overall service inflow
- To improve service operational efficiency in workshop to improve profitability
- Diagnose critical technical issues
- Sale of service business enabling instruments like assurance penetration etc
- Improve CSI Score: Improve CSI through service process audit take corrective actions to improve service standards at dealership
- Improve the capability level of dealer service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills Customer satisfaction, updating of knowledge through SIB
- Recover dissatisfied customers take corrective actions




- Implement recall policies as applicable
- Parts Business: Achieving the parts target of the dealer/APS and ensuring them for the eligibility on incentives
- To improve the parts distribution in the market
- Product Quality: Product feedback to be given regularly to HO to improve product quality
- People Effectiveness: Ensure the availability of Trained manpower across the network
- Control Attrition

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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