The APAC OT Network team serves as an escalation point for technical issues that are complex in nature which are escalated from the customer/program/operation team. The position provides in-depth technical support by working across departments within L+G and Customer teams. The Network team is responsible for driving a resolution to technical/functional issues. If technical issues cannot be resolved, the position requires solid technical, customer management skills and knowledge of business processes functions to implement new projects and resolve customer's issues.
Key Performance Indicators / Dimension of Function:
- Manage and maintain network infrastructure, including firewalls, to ensure robust security controls and compliance.
- Provide day-to-day operational support for enterprise networks, ensuring seamless service delivery to internal, hosted, and managed service environments.
- Monitor network performance using advanced tools, proactively identifying and resolving issues to maintain high availability.
- Troubleshoot and triage network, security, and connectivity incidents across customer-facing and internal environments.
- Collaborate with telecom providers and vendors for timely escalation and resolution of network-related issues.
- Ensure reliable WAN connectivity and overall network stability across distributed environments.
- Leverage knowledge of public cloud platforms (GCP and Azure) to support hybrid and cloud-based network operations.
Core Responsibilities
- Strong technical analytical skills - ability to do complete methodical root cause analysis and troubleshoot technical issues.
- Highly adaptable in a dynamic work environment.
- Accustomed to working in an environment driven by high standards for service and system delivery.
- Excellent team player - self-starter with the ability to work unsupervised.
- Ability to plan and maintain schedules.
- Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions.
- Excellent written and oral communication skills.
- Self-motivated, proactive, able to work under time-constrained conditions.
- Demonstrate customer focus with proven ability to resolve customer issues appropriately. Solid customer communication and service skills.
- Ability to multitask and prioritize.
Minimum qualifications
- B.E./B.Tech. (Electronics and Communications/Computer Science/IT) from a four-year college or university degree from a technical institution.
- Knowledge of software operating systems, networking, and applications (Good to have).
- Experience with utility operations, AMI operations is a plus.
- 10+ years of experience in IT Networking.
- Engineering degree or equivalent any graduate degree.
- CCIE/CCNA network certification.
- ITIL V3 Foundation certified.
- Energy Utility operations experience is a plus.
- Experience in working with solutions involving both software and hardware.
- Excellent communication skills - ability to interact with end-users a must.
Job Title: Technical Expert, Network Administrator Location: Noida, UP, IN Workplace Type: Hybrid Career Level: Experienced
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.