Job Title: Language Interpreter (English + Punjabi)

Department: Customer Support / Language Services

Location: Noida.

Job Type: Full-time Shift: US Shift (Rotational) PST Time

Role & responsibilities

- Deliver real-time consecutive or simultaneous interpretation between English and the assigned second language during live customer calls.
- Facilitate clear and accurate communication between U.S. clients and non English-speaking customers.
- Ensure complete accuracy by relaying information without omissions, additions, or alterations.
- Maintain confidentiality and handle sensitive customer information with the highest level of discretion.
- Preserve tone, intent, and cultural context while interpreting conversations.
- Adhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols.
- Collaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction.
- Stay updated on terminology, cultural nuances,



and client process updates relevant to interpreting services.

Required Skills Qualifications:

- Fluency in spoken English and one additional language.
- 12 years of experience in an international call center environment, preferably supporting U.S. customers.
- Mandatory prior experience in language interpretation (telephonic or live).
- Robust listening, comprehension, memory retention, and note-taking skills.
- Excellent verbal communication and interpersonal skills.
- Ability to remain calm and professional in high-pressure or sensitive situations.
- Understanding of cultural sensitivities and appropriate communication etiquette.
- Familiarity with interpreting platforms, CRM systems, and call center tools is an advantage.

Educational Qualifications:

- Bachelor's degree in any discipline. •

Language certification or formal training in interpretation is a plus.

📌 Punjabi Language Interpreter (Noida)
🏢 BIG Language Solutions
📍 Noida