Functional Consultant / Business Analyst ServiceNow
Role Summary: Acts as the bridge between business and technical teams ensuring requirements are aligned with ServiceNow capabilities across modules.
Key Responsibilities:
- Conduct discovery workshops and gather business requirements
- Define as-is/to-be processes across ITSM, ITOM, HRSD, CSM, SPM
- Create user stories, BRDs, FSDs and process flows
- Coordinate SIT, UAT and stakeholder validations
- Work with integration teams for external system alignment
- Support go-live, hypercare and continuous improvement
Skills Experience:
- Strong knowledge of ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps
- Experience in ServiceNow implementations and migrations
- Understanding of integrations (REST/SOAP, APIs)
- Positive stakeholder management and documentation skills
- Certifications: CSA / CIS preferred
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Sr Technical Lead-App Development (Noida)
🏢 Birlasoft
📍 Noida
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