- Key Responsibilities
- - Supervise and manage a inside sales team of 40–50 agents working remotely.
- Monitor daily sales performance, productivity, and attendance.
- Conduct team meetings, coaching sessions, and performance reviews.
- Ensure sales targets and KPIs are consistently achieved.
- Handle escalations and provide timely resolutions to team and client concerns.
- Develop strategies to improve team performance and conversion rates.
- Track and analyze performance metrics and prepare reports for management.
- Support recruitment, onboarding, and training of new team members.
- Maintain discipline, motivation, and engagement within the team.
- Ensure adherence to company policies and operational procedures.
- - - Requirements
- - Minimum 3–5 years of experience in call centre operations, with at least 2 years in a supervisory or team leadership role.
- Proven experience managing large sales teams of 40+ employees.
- Strong understanding of inside sales processes, KPI management, and performance coaching.
- Excellent communication, leadership, and problem-solving skills.
- Experience managing remote/online teams.
- Proficiency in CRM systems, reporting tools, and Microsoft Office/Google Workspace.
- Ability to work independently and thrive in a fast-paced environment.
- Highly organized, results-driven, and passionate about team success.
- - - Preferred Qualifications
- - Experience handling international sales campaigns (Canada/US markets preferred).
- Strong analytical and reporting skills.
- Ability to motivate teams and build a performance-oriented culture.
- - - What We Are Looking For
- A passionate leader who takes ownership of team performance.
Someone who can effectively manage, coach, and develop a team of 40–50 sales professionals.
A proactive individual with a solid work ethic and commitment to achieving business goals.
Immediate focus on driving productivity, accountability, and sales growth.
- - - Joining: August 2026
- - Shift: 8:30 PM IST – 4:30 AM IST (11:00 AM – 7:00 PM Toronto, Canada Time)
- - Work Setup: Remote / Work From Home
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