Hiring experienced professionals for International BPO Voice Process roles in Customer Support and Technical Support. Candidates will be responsible for handling international customers through voice calls, resolving queries efficiently, and ensuring a seamless customer experience.

Key Responsibilities Customer Support

* Handle inbound and outbound calls from international customers.

* Resolve customer queries related to products, services, billing, and account information.

* Deliver excellent customer service while maintaining professionalism.

* Identify customer needs and provide appropriate solutions.

* Maintain accurate records of customer interactions in the system.

* Follow established processes and quality standards.

* Meet individual and team performance metrics.

* Escalate unresolved issues to the concerned department when necessary.

Key Responsibilities Technical Support

* Provide technical assistance to customers via voice support.

* Troubleshoot hardware, software, internet, and application-related issues.

* Diagnose technical problems and guide customers through step-by-step resolutions.

* Document troubleshooting activities and solutions provided.

* Escalate complex technical issues to higher-level support teams.

* Ensure quick and accurate resolution of customer concerns.





* Maintain customer satisfaction while adhering to service-level agreements (SLAs).

* Stay updated on product and process knowledge.

Eligibility Criteria

* Undergraduate or Graduate candidates.

* Minimum 1 year of experience in International Customer Support, Technical Support, or International Voice Process.

* Excellent English communication skills (verbal and written).

* Strong customer handling and problem-solving abilities.

* Comfortable working in US shifts and rotational schedules.

* Immediate joiners are highly preferred.

Required Skills

* Excellent communication and interpersonal skills.

* Strong troubleshooting and analytical abilities.

* Customer-centric approach.

* Ability to multitask and work in a fast-paced environment.

* Basic computer proficiency and typing skills.

What We Offer

* Competitive salary package.

* Lucrative monthly performance incentives.

* Growth opportunities opportunities within the organization.

* Skilled work environment.

* Training and skill development programs.

* Employee engagement and recognition programs.

Apply now and become a part of growing international customer experience team.

For more details contact Surbhi - (phone hidden)

📌 Bulk Hiring For BPO Noida Location || Voice Process
🏢 Expert Staffing Solutions New Delhi
📍 Noida