Job Summary:

The Assistant House Manager plays a crucial role in ensuring the smooth and efficient operation of the front-of-house for all performances, events, and daily activities. This position supports the House Manager in overseeing patron services, managing usher staff, and maintaining a safe and welcoming environment for all guests. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a keen eye for detail and a passion for delivering exceptional customer experiences.

Key Responsibilities:

- Assist the House Manager in supervising and directing all front-of-house staff, including ushers, ticket takers, and concessions personnel, ensuring adherence to policies and procedures.
- Oversee the opening and closing procedures for the venue, including pre-show checks, securing the premises, and preparing for the next event.
- Manage patron flow, seating arrangements, and resolve any seating or ticketing issues efficiently and courteously.
- Respond promptly and effectively to patron inquiries, concerns, and complaints, striving to enhance their overall experience.
- Implement and enforce venue safety and emergency procedures, including evacuation plans, first aid protocols,



and incident reporting.
- Coordinate with other departments such as Box Office, Stage Management, Security, and Cleaning staff to ensure seamless operations.
- Conduct pre-show briefings for front-of-house staff, assigning duties, and communicating important event-specific information.
- Monitor the cleanliness and presentation of all public areas, including lobbies, restrooms, and seating areas, before, during, and after events.
- Assist with inventory management of front-of-house supplies, including programs, promotional materials, and emergency equipment.
- Train current usher staff on venue policies, customer service standards, and emergency procedures.
- Prepare incident reports for any accidents, disturbances, or significant issues that occur during an event.
- Ensure compliance with all accessibility guidelines and assist patrons with special needs.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant House Manager (New Delhi)
🏢 EliteButlers Hospitality Solutions
📍 New Delhi