Job Title: Area Manager

Location:Mumbai

Job Type: Full-Time

Department: Retail

Job Summary:

Area Manager Role Summary

We are looking for a high-impact Area Manager to drive store performance, lead conversion, and team productivity across multiple retail stores. The role blends solid sales leadership with data-driven decision-making and AI-enabled execution, including call quality optimization and agentic AI systems.

Scope

Manages an Area of Stores in a region

Leads 40-60 Sales Reps & Team Supervisors

For Areas under 5 stores, directly leads Sales Reps

Leverages Agentic AI systems to augment decision-making, monitoring, and execution at scale

Core Objectives

Drive and optimize demand funnel: Lead Gen Footfall Qualified Lead Order Pre-Delivery Relationship Excellence

Improve AOV, Basket Size

Ensure SOP & Retail Playbook adherence

Maximize per store & per rep productivity

Execute pilot projects & local activations aggressively

Partner with HRBP for hiring, staffing, scouting, referrals and retention, Coach and mentor teams within the region continually.

Continuously optimize calling funnel using AI-driven call quality insights and behavioral signals

Key Responsibilities:

- Own end-to-end funnel: Lead Footfall Qualified Lead Order

- Drive AOV, basket size, and reduce cancellations

- Improve store-level and rep-level conversion rates

Team Leadership

- Manage, coach, and scale a team of 30 40 reps

- Build promotion pipelines & performance culture

- Manage hiring, churn, and staffing with HRBP

AI-Led Execution





Leverage AI tools for:

- Call quality analysis & conversion improvement

- Lead prioritization & routing

- Performance monitoring & anomaly detection

Act on AI-generated insights for:

- Funnel leakages

- Rep coaching opportunities

- Customer behavior trends

Calling Funnel Optimization

Analyze call recordings & AI-generated scores

Improve:

Opening pitchNeed discoveryObjection handlingClosing & CTA

Identify high-conversion call patterns & replicate them across teams

Operations & Execution

- Monthly business reviews (store-level deep dives)

- Ensure SOP & Retail Playbook adherence

- Execute pilots, activations & local experiments

- Manage budgets & ROI tracking

Qualifications:

- 3 5 years in retail sales / inside sales / multi-store operations and LFR

- Experience managing large frontline teams

- Strong understanding of sales funnels & conversions

Data-driven decision making

- Strong coaching & feedback skills

- High ownership & execution bias

- Comfort working with dashboards, SQL/BI tools (good to have)

AI & Future-Ready Skills (Preferred)

- Experience using AI tools for sales or operations

- Understanding of call analytics / CRM systems

- Ability to translate insights into action

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Area Manager-Retail (New Delhi)
🏢 Rentomojo
📍 New Delhi