- Build and maintain robust customer relationships to enhance loyalty and deliver an exceptional shopping experience.
- Provide personalized styling assistance and product recommendations based on customer preferences.
- Handle customer queries, concerns, and service escalations while ensuring timely resolution.
- Drive repeat business through proactive customer engagement and relationship management.
- Coordinate with the sales, merchandising, and store operations teams to ensure seamless customer service.
- Maintain customer records, gather feedback, and support customer retention initiatives.
- Contribute to achieving store sales targets by delivering a premium customer experience.
Desired Candidate Profile:
- Graduate in any discipline.
- 4-7 years of experience in Customer Relationship Management or premium retail.
- Excellent communication, interpersonal, and problem-solving skills.
- Customer-centric approach with the ability to build long-term relationships.
- Experience in women's ethnic wear, fashion, apparel, or luxury retail will be an added advantage.