The ideal candidate should be confident handling flight inquiries, preparing fare options, following up with customers, and converting leads into confirmed bookings. This is a remote night-shift position supporting customers in Canada.

Key Responsibilities

- Handle flight inquiries through phone, WhatsApp, email, and online leads.
- Search and compare domestic and international flight options.
- Prepare accurate quotations based on customer requirements.
- Explain fares, baggage allowances, cancellation rules, change penalties, and travel conditions.
- Follow up with customers and convert inquiries into confirmed bookings.
- Book, issue, reissue, cancel, and refund airline tickets.
- Handle schedule changes, missed connections, cancellations, and other customer concerns.
- Recommend suitable routes, airlines, travel dates, and fare options.
- Cross-sell travel insurance, hotels, packages, seat selection, baggage, and other travel services.
- Collect customer information and verify names, passport details, travel dates, and documentation before ticketing.
- Maintain accurate customer records, booking notes, follow-up dates, and payment details in the CRM.
- Coordinate with consolidators, airlines, suppliers, and internal team members.
- Provide professional pre-booking and post-booking support.

Required Skills and Experience

- Minimum 2 years of experience in flight reservations, ticketing, or travel sales.
- Strong knowledge of domestic and international airfare sales.
- Experience using a GDS such as Amadeus, Galileo, Sabre, or another flight reservation system.
- Understanding of fare rules, ticketing deadlines, reissues, cancellations, refunds, and airline penalties.




- Strong sales and customer-conversion skills.
- Good spoken and written English.
- Professional phone, WhatsApp, and email communication.
- Ability to handle customers independently and manage multiple inquiries.
- Comfortable working with sales targets and regular follow-ups.
- Reliable internet connection, computer, headset, and quiet home-working setting.
- Ability to work night shifts according to Canadian business hours.

Preferred Experience

- Experience selling flights for the Canadian, US, UK, or international market.
- Knowledge of CanadaIndia routes and airlines.
- Experience working with airfare consolidators.
- Familiarity with Canadian airport codes, provinces, time zones, and customer expectations.
- Experience selling family travel, student fares, group bookings, and complex international itineraries.
- Knowledge of travel insurance, visa requirements, baggage policies, and transit rules.

We are looking for someone who:

- Takes ownership of every customer inquiry.
- Follows up consistently without waiting for reminders.
- Can balance customer service with sales conversion.
- Pays close attention to names, dates, fare rules, and payment details.
- Remains calm while handling urgent changes or difficult customers.
- Communicates clearly and professionally.
- Is dependable, organized, and comfortable working remotely.

What We Offer

- Remote work opportunity.
- Competitive salary based on experience.
- Performance-based sales incentives.
- Opportunity to work with a growing Canadian travel agency.
- Exposure to international flight sales and Canadian customers.
- Long-term growth opportunities for strong performers.

📌 Travel Agent For Flight and Sales- Night Shift (Delhi)
🏢 Globalduniya Canada
📍 Delhi