Call Centre Customer Service Representative (New Delhi)

Call Centre Customer Service Representative (New Delhi)

07 Aug
|
Unipath Diagnostics
|
New Delhi

07 Aug

Unipath Diagnostics

New Delhi

Roles and Responsibilities

- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and skilled manner.

- Provide accurate information on products/services offered by the company to meet customers' needs.

- Identify opportunities to upsell/cross-sell relevant products/services based on customer requirements.

- Escalate complex issues to senior team members or supervisors when necessary.

- Maintain records of all interactions with customers using CRM software.

📌 Call Centre Customer Service Representative (New Delhi)
🏢 Unipath Diagnostics
📍 New Delhi

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