JOB REQUISITION

"Gurgaon RH Specialist - Application Support and Maintenance

LOCATION

NEW DELHI

ADDITIONAL LOCATIONS

JOB DESCRIPTION

KEY RESPONSIBILITIES
1. Ticket Management:
o Monitor and manage incoming support tickets related to the iTRAC application.
o Prioritize and categorize tickets based on urgency and impact.
o Collaborate with users and stakeholders to gather necessary information for issue resolution.
o Ensure timely updates and communication with users regarding the status of their tickets.
2. Batch Stream Management:
o Oversee the scheduling and execution of batch jobs within the iTRAC application.
o Monitor batch job performance and troubleshoot any failures or delays.
o Coordinate with relevant teams to ensure that batch processes run efficiently and meet business requirements.
3. Light Coding:
o Perform light coding tasks as needed to enhance application functionality or resolve issues.
o Collaborate with development teams to implement changes and improvements to the iTRAC application.
o Document code changes and maintain version control as required.
4. Manual Validations and Reconciliations:
o Conduct manual validations of data and processes within the iTRAC application to ensure accuracy and compliance.
o Perform reconciliations between different systems and data sources to identify discrepancies and




resolve them promptly.
o Generate reports on validation and reconciliation outcomes for review by management.
5. Collaboration and Communication:
o Work closely with cross-functional teams, including IT, operations, and business units, to address application-related issues and enhancements.

Provide training and support to end-users to maximize the effective use of the iTRAC application.
o Participate in regular meetings to discuss ongoing projects, ticket statuses, and process
improvements.

Key Requirements
Able to work until 9:00 AM PST two times a week.
Some Production Support Experience
Some SQL and light development experience
Valuable communication Skills
Good documentation Skills
Able to work within a team

Nice to have
Experience with Jira, ServiceNow, Autosys, MFT

Required Qualifications

Graduation: B Tech

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 RH Specialist - Application Support and Maintenance (New Delhi)
🏢 Protiviti
📍 New Delhi