Key Responsibilities:

- Handle incoming customer inquiries through calls and provide prompt and accurate assistance.
- Make outbound calls to customers for follow-ups, feedback or to provide relevant information.
- Address customer complaints, resolve issues and ensure customer satisfaction.
- Maintain a qualified and friendly tone while communicating with customers.
- Update and manage customer information accurately in the system.
- Work closely with other teams to resolve complex issues and improve customer experience.
- Meet performance targets, including response time and customer satisfaction metrics.
- Provide product or service-related information and recommend solutions tailored to customer needs.

Candidate Requirements:





- Proven experience in handling inbound and outbound customer calls (1-5 years preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Basic knowledge of CRM software and call centre tools is a plus.
- Ability to multitask and manage time effectively.
- A customer-oriented mindset with a focus on delivering high-quality service

Salary & Benefits:

- Salary: Based on Experience
- Medical Insurance
- Performance Bonus

Interested Candidates please contact and share CVs:

Janvi (HR) - (phone hidden)

📌 Customer Care Executive || Dwarka Sector 17 (New Delhi)
🏢 Asclepius Wellness
📍 New Delhi