About the Role

- The ManagerHuman Resources & People Operations will lead the development, implementation and continuous improvement of SMGC's people systems, processes and practices.
- Reporting to the COO, this role will be responsible for talent acquisition, people operations, performance management, employee engagement, learning and development, compliance, HR digitisation and workforce analytics.
- The ideal candidate is a hands-on HR professional who can build systems, improve processes, solve problems and support organisational growth while operating effectively in a dynamic and resource-conscious environment.

Key Responsibilities

1.Talent Acquisition & Workforce Planning

- Lead end-to-end recruitment across all functions and levels.
- Partner with department heads to understand current and future hiring requirements.
- Build talent pipelines for critical and recurring positions.
- Develop structured recruitment and selection processes.
- Ensure timely and quality closure of vacancies.
- Track and improve recruitment metrics including time-to-hire and hiring effectiveness.

2.People Operations

- Manage the complete employee lifecycle from onboarding to separation.
- Maintain employee records, contracts and HR documentation.
- Administer attendance, leave and HRMS processes.
- Coordinate confirmation, promotion, transfer and exit processes.
- Maintain and periodically review HR policies, procedures and employee handbook.
- Ensure employee data confidentiality, accuracy and integrity.

Performance Management & Organisation Development

- Own and manage the organisation's performance management framework.
- Facilitate alignment of organisational goals, departmental targets and individual KPIs.
- Work with managers to define and maintain role-specific KRAs, KPIs and job descriptions.

- Coordinate performance review cycles and ensure timely completion.
- Support talent reviews, succession planning and performance improvement processes.
- Support organisation structure reviews and role clarity initiatives.

1. Employee Engagement & Culture

- Design and implement employee engagement initiatives.




- Conduct employee feedback and engagement surveys.
- Develop recognition and appreciation programmes.
- Support employee well-being initiatives.
- Help strengthen a culture of accountability, collaboration and continuous improvement.
- Support conflict resolution and employee relations matters.

Learning & Development

- Conduct training needs assessments.
- Develop and implement annual learning and development plans.
- Coordinate internal and external training programmes.
- Support leadership development initiatives.
- Develop competency frameworks and capability development plans.
- Measure and report training effectiveness.

Compliance & Governance

- Ensure compliance with applicable labour laws and statutory requirements.
- Coordinate POSH implementation and compliance.
- Maintain statutory records and HR compliance documentation.
- Support internal and external audits.
- Ensure consistent implementation of HR policies and governance requirements.

HR Systems, Analytics & Continuous Improvement

- Lead HR process digitisation and automation initiatives.
- Evaluate and implement HR technology solutions.
- Develop and maintain HR dashboards and workforce analytics.
- Provide regular reports on headcount, attrition, recruitment, leave, performance and training metrics.
- Identify opportunities to improve HR efficiency, effectiveness and employee experience.
- Develop and maintain HR SOPs and process documentation.

HR Budget & Resource Planning

- Prepare and manage the annual HR budget in collaboration with the COO and Finance Manager.
- Monitor HR expenditure against approved budgets.

Evaluate the effectiveness and return on investment of HR initiatives.





- Support workforce planning and manpower cost forecasting.

Qualifications & Experience

Essentials

- Master's degree in Human Resources, Personnel Management, Business Administration, Organisational Development or a related discipline.
- 8-12 years of relevant HR experience.
- Demonstrated experience in recruitment, HR operations, performance management and employee engagement.
- Strong knowledge of Indian labour laws and HR compliance requirements.
- Experience building or improving HR systems, policies and processes.
- Solid communication, stakeholder management and problem-solving skills.
- High proficiency in Microsoft 365 / Google Workspace and HR technology platforms.

Preferred

- Experience in a high-growth organisation, startup, social impact organisation, educational institution or mission-driven organisation.
- Experience implementing HRMS platforms, workflow automation and digital HR solutions.
- Exposure to organisational development and change management initiatives.

What Success Looks Like

- With in the first 12-18 months, the successful candidate will have:
- Improved recruitment turnaround times and hiring quality.
- Strengthened HR policies, processes and compliance systems.
- Established a robust performance management framework.
- Improved employee engagement and retention.
- Implemented meaningful HR digitisation and automation initiatives.
- Built reliable HR dashboards and workforce analytics.
- Enhanced manager satisfaction with HR support and services.
- Created scalable people systems capable of supporting organisational growth.

Ideal Candidate Profile

- We are looking for someone who is:
- A builder rather than a maintainer.
- Comfortable balancing strategic thinking with hands-on execution.
- Digitally savvy and enthusiastic about process improvement.
- Resourceful and capable of delivering results with limited resources.
- Organised, detail-oriented and accountable.
- Committed to continuous learning and improvement.
- Passionate about people, institution-building and social impact.

📌 Manager - Human Resource & People Operations (New Delhi)
🏢 Satyarthi Movement for Global Compassion
📍 New Delhi