- Provide technical support to end-users for desktop-related issues, including hardware and software troubleshooting.
- Troubleshoot and resolve complex network connectivity issues using tools like OSPF, STP, VLANs, BGP, firewalls, etc.
- Collaborate with other teams to identify root causes of recurring problems and implement solutions to prevent future occurrences.
- Document all incidents and resolutions in a timely manner to ensure knowledge sharing among team members.
Job Requirements :
- CCNA or CCNP certification preferred; Comptia A+/Network+ also acceptable.
- 2-3 years of experience in desktop support or related field.
- Robust understanding of networking fundamentals (OSPF, STP), routing protocols (BGP), switching technologies (VLANs).
- Experience with firewall configuration and management.