Looking for Oracle Xstore L2 - L3 Support Specialist, who will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with existing integrations including JDA, financial systems, and other products. This position will be troubleshooting application and integration issues, documenting issues and defects. Must be familiar with T-Sql and Python.
- Minimum of 3 years experience in a customer/user support role.
- Minimum 2 years knowledge of Retail POS systems on Micros Xstore
- Knowledge in SQL server 2012 or 2016 and databases
- Knowledge of Xstore functionality, configuration and structure
- Strong customer service, verbal and written communication skills required.
- Troubleshooting skills required.
- Strong interpersonal communication and customer service skills
- Ability to quickly learn business applications and apply this knowledge to assist end users.
- Proficient in Windows 10 and use of the Internet.
- Must have the ability to multi-task and work well in a fast paced team environment.
- Must have robust analytical and problem solving skills.
- Ability to maintain a friendly, upbeat and positive attitude.
Desired Skills:
- Previous experience with remote desktop connectivity applications like SMS, WebEx, Live Meeting, Kaseya, and Windows Native tools.
- Technical Support experience in a Networked environment.
- Experience using a Help Desk ticketing system such as FreshDesk ZenDesk or Remedy.
- Worked on AMS Tracks
- Worked at corporate office that is using Xstore POS at the stores or worked at Oracle.