Customer Support Engineer - Mechanical, Electronics , ECE , Electrical (New Delhi)

Customer Support Engineer - Mechanical, Electronics , ECE , Electrical (New Delhi)

07 Aug
|
Avishkaar
|
New Delhi

07 Aug

Avishkaar

New Delhi

- Own customer interactions across email, phone, and WhatsApp, Troubleshoot, and resolve product issues;
- escalate to product or engineering when needed, Write short knowledge articles to reduce repeat tickets.
- Follow up until the customer is satisfied and track basic support metrics (first response time, resolution time, CSAT).
- Coordinate with product, marketing, engineering, and ops to close feedback loops.

📌 Customer Support Engineer - Mechanical, Electronics , ECE , Electrical (New Delhi)
🏢 Avishkaar
📍 New Delhi

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