Head SOP & Compliance Department: Operations / Governance Reporting To: Director / CEO / Managing Partner Job Summary The Head SOP & Compliance will be responsible for designing, implementing, monitoring, and enforcing Standard Operating Procedures (SOPs) and compliance frameworks across all company branches. This role ensures operational discipline, regulatory adherence, process consistency, and risk mitigation through audits, surveillance, and continuous improvement initiatives.

Key Responsibilities SOP Management

- Develop, document, review, and update SOPs for all departments and branches

- Ensure uniform SOP implementation across locations

- Train branch heads and teams on SOP adherence and best practices

- Identify process gaps and drive corrective actions Compliance & Governance

- Ensure compliance with internal policies, statutory regulations, and industry standards

- Monitor adherence to company rules, HR policies, and operational guidelines

- Conduct regular compliance checks and risk assessments

- Act as the custodian of compliance documentation and records Audit & Surveillance

- Plan and execute internal audits, surprise checks, and branch reviews

- Monitor attendance, work discipline, reporting accuracy, and operational integrity

- Implement surveillance mechanisms (MIS, reports, checklists, dashboards)

- Investigate deviations, non-compliance, and operational lapses Multi-Branch Oversight





- Oversee SOP and compliance adherence across all branches

- Coordinate with branch managers to ensure corrective and preventive actions

- Provide guidance and operational support to improve branch efficiency Reporting & Improvement

- Prepare and present compliance, audit, and SOP adherence reports to management

- Track non-compliance issues and closure status

- Recommend process improvements, automation, and risk controls Team Coordination

- Guide and mentor compliance, audit, or operations team members

- Work closely with HR, Finance, and Operations teams to ensure alignment Key Skills & Competencies

- Solid expertise in SOP creation and process documentation

- In-depth understanding of compliance, audit, and governance frameworks

- Excellent analytical, problem-solving, and reporting skills

- Strong leadership, coordination, and stakeholder management abilities

- High attention to detail and integrity Qualifications

- Bachelors degree in Business Administration, Operations, Law, or related field

- MBA or relevant certification in Compliance / Audit is preferred Experience

- 610 years of experience in SOP, compliance, audit, or operations management

- Proven experience handling multi-branch or multi-location operations

- Experience in internal audits and compliance monitoring Location: As applicable Compensation: As per company standards and experience

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