Job Title

Technical Engineer Retail Information Systems Support Engineer

Job Summary

The Technical Engineer – Retail Information Systems Support Engineer is responsible for supporting, maintaining, and troubleshooting retail IT systems that enable day-to-day business operations. This role ensures the availability, performance, and security of retail applicationsnetwork connectivity, and back-office systems while providing timely technical support to end users.

Key Responsibilities

- Provide first- and second-level technical support for retail information systems.
- Monitor and support retail applications, databases, and system integrations.
- Diagnose and resolve software issues within agreed service levels (SLAs).
- Respond to incidents, service requests, and escalations through the IT service management system.
- Monitor system performance and proactively identify potential issues.
- Ensure compliance with IT security policies, data protection standards, and change management processes.
- Provide end-user training and guidance on retail systems and applications.

Required Qualifications

- Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related field.
- 2–5 years of experience in IT support, retail systems, or technical engineering.




- Experience supporting retail environments.
- Knowledge of Windows operating systems, networking (TCP/IP, DNS, DHCP), and Active Directory.
- Familiarity with SQL databases and basic database troubleshooting.
- Experience with ITSM tools such as ServiceNow, D365 service management, Freshdesk ticket management, or similar.

Preferred Skills

- Knowledge of retail ERP systems applications.
- Experience with Microsoft 365 administration.
- Basic understanding of virtualization and cloud platforms.

Key Competencies

- Strong troubleshooting and analytical skills.
- Excellent customer service and communication skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Strong documentation and organizational skills.
- Team player with the ability to work independently.
- Attention to detail and commitment to service quality.

Working Conditions

- office workplace.
- .

Performance Indicators

- Incident resolution within SLA targets.
- System uptime and availability.
- Customer satisfaction (CSAT) scores.
- First-call resolution rate.
- Successful completion of system deployments and upgrades.
- Accuracy and completeness of technical documentation.

📌 Retail Information Systems Support Engineer (New Delhi)
🏢 Nilorn India
📍 New Delhi