Ready to shape the future of work?

At Genpact, we don't just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Specialist - Customer Care - Voice

Location-Noida

Shift: US( Work from Office)

Responsibilities

- Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service.

- Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency.

- Develop and implement strategies to enhance productivity and service standards across the team.

- Train and mentor call center staff to strengthen service delivery and customer engagement capabilities.

- Conduct regular quality assurance assessments to maintain compliance with service expectations.

- Collaborate with cross-functional teams to ensure smooth communication and operational alignment.

- Prepare and present performance reports and trend analysis to support data-driven decision-making.





- Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications we seek in you!
Minimum qualifications

- Graduate (Any Discipline except law)
- Freshers are eligible
- Candidates with previous exp. in voice process/calling can appear for interview.

Preferred qualifications

- Previous experience in customer service role (voice)
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work setting that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Specialist - Customer Care - Voice (Noida)
🏢 Genpact
📍 Noida