Mandatory Skill Set:

- Experience working within the Healthcare Provider domain, with a robust understanding of hospital workflows and operational support.
- Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
- Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
- Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
- Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
- Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g.,



HIPAA), security standards, and data privacy requirements

Skill Description:

- Skills supporting PACS administration, including DICOM routing, modality worklists, image lifecycle management, and multisite imaging workflows.
- Ability to manage advanced visualization and postprocessing systems (e.g., 3D recon, fusion, segmentation, CAD/AI imaging analysis).
- Experience integrating radiology modalities (CT, MRI, US, NM) with PACS, VNA, EMR, and diagnostic workstation environments.
- Skills supporting image viewers and DICOM utilities, including zerofootprint viewers, QA tools, and study-sharing platforms.
- Understanding of radiation dose tracking, imaging protocol management, and compliance tools used in radiology quality workflows. Ability to troubleshoot modality connectivity, HL7/ORM/ORU interfaces, exam routing issues, and radiologist workstation performance.
- Experience working with Radiology systems like Life Image LILA, MedRad, Qpath and other similar applications

📌 Application Support Analyst (Hyderabad)
🏢 NTT DATA
📍 Hyderabad