Greetings!
Job Title: MAC Support Engineer
Location: Mahadevapura, Bengaluru
Exp: 2+ years
Job Summary:
We are looking for a dedicated Onsite Support Engineer to be deployed at the customer location, responsible for providing end-user support for Apple devices and related applications. The role involves managing incidents through the customers ticketing tool and ensuring timely resolution of technical issues to maintain high user satisfaction.
Key Responsibilities:
Manage and resolve incidents/requests logged in the customer’s ticketing system within defined SLAs.
Provide technical support for Apple devices (MacBook).
Troubleshoot and resolve issues related to Apple operating systems (macOS, iOS).
Support common business applications such as Microsoft Teams, Excel, Outlook, and other Office tools(O365)
Diagnose and resolve general IT issues including:
Wi-Fi and network connectivity
Printer setup and troubleshooting
Peripheral device issues
Perform basic device health checks, initial diagnostics, and coordination for hardware repairs (if required).
Assist users with software installations, configurations, and updates.
Coordinate with OEM/vendors (Apple or authorized partners) for escalations and repairs.
Maintain proper documentation of issues, resolutions, and asset details.
Ensure compliance with customer IT policies and security guidelines.
Required Skills & Qualifications:
2–4 years of experience in end-user computing or onsite IT support.
Hands-on experience with Apple devices and macOS/iOS troubleshooting.
Good knowledge of Microsoft Office applications (Teams, Excel, Outlook, etc.).
Basic understanding of networking concepts (Wi-Fi, LAN, VPN).
Experience working with ticketing tools (ServiceNow, Remedy, or similar).
Solid troubleshooting and problem-solving skills.
Good communication and interpersonal skills.
Interested candidates can share updated CV at
[email protected]
📌 Job Opening For MAC Support Engineer - Bengaluru (Bangalore Rural)
🏢 Team Computers
📍 Bangalore Rural