Banking and Financial domain expert and Ability to manage team size of 100 + FTEs .
Experience -5 - 16 Years
For AM & aove TEAM HANDLIG ON PAPERS MANDATORY
ONLY US AKING OPERATIIONS EXPERIENCE MADATORY
NP - Immediate to 60Days
Versatile to working night shifts
Skill
- - Prior experience in Disputes, Credit Card operations and BFSI Support Services. Managing fragmented processes within the US banking domain
- - Assess, Monitor and Mentor associates QA's, Trainers and Leads • Represent the operation in relevant internal and external client relationship meetings and groups • Prepare for and attend regular client, management and team meetings and contribute to them.
• Act as a point of escalation for employee and client issues • Maintain employee connect at all levels • Focus on employees training and development • Running engagement and motivational programs for staff • Leading development plans for TLs and managers • Support to Line HR and utilize their expertise more from a people engagement and retention perspective • Ensure minimal staff attrition and high levels of engagement • Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance programs, practices and policies. • Briefs key stakeholders and management on business reviews, results, trends, studies, and initiatives, and recommends courses of action.
Interested candidates can share resume to snigdha@inspirationmanpower,co,in