Tower Lead - IT security

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Vulnerability Management Processes, Vulnerability Management Tools, Operational Metrics, Service Level Agreements, Stakeholder Management Skills, Automation Technologies, Data Analysis, Actionable Insights

Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the effective management of vulnerability processes within the organization. This position is responsible for overseeing escalations, maintaining service quality, and driving initiatives that enhance operational efficiency and customer satisfaction, ultimately contributing to the organization's strategic objectives.

Key Responsibilities
Implement And Oversee Vulnerability Management Frameworks To Ensure Timely Identification, Assessment, And Remediation Of Vulnerabilities, Aligning With Industry Best Practices.
Ensure That All Escalations And Crisis Situations Are Addressed And Resolved In Accordance With Agreed Sla Norms, Providing Timely Updates And Communication To Stakeholders.
Monitor And Validate Operational Reports To Confirm Compliance With The Statement Of Work (Sow),



Ensuring That All Services Are Delivered Effectively And Within The Defined Parameters.
Foster Positive Customer Relationships By Developing And Implementing Initiatives Aimed At Improving Customer Satisfaction, Including Feedback Mechanisms And Service Enhancements.
Drive The Execution Of The Profit Improvement Plan (Pip) By Leveraging Automation Tools And Self-Driven Initiatives To Optimize Operational Processes And Reduce Costs.

Skill Requirements
Proficient In Vulnerability Management Processes And Tools.
Solid Understanding Of Operational Metrics And Service Level Agreements.
Excellent Communication And Stakeholder Management Skills.
Familiarity With Automation Technologies And Frameworks For Process Improvement.
Ability To Analyze Data And Generate Actionable Insights For Operational Excellence.

Other Requirements
Optional But Valuable Certifications: Certified Information Systems Security Skilled (Cissp), Certified Ethical Hacker (Ceh), Or Similar Credentials Related To Vulnerability Management And Cybersecurity.

📌 Tower Lead It Security Chennai
🏢 HCL Technologies
📍 Chennai