Tower Lead - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: Microsoft VDI Solutions, RDSH, Touch Services, Video/Telepresence Technologies, Problem-Solving, Crisis Management, Operational Reports Analysis, Customer Relationship Management, Microsoft Certified: Azure Administrator Associate, ITIL Foundation Certification

Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the seamless functioning of Microsoft VDI solutions and related services. This position is responsible for managing escalations, driving operational excellence, and implementing strategic initiatives to enhance customer satisfaction and operational efficiency in line with organizational objectives.

Key Responsibilities
Ensure The Generation Of Tower-Level Revenue Through Effective Management Of Microsoft Vdi Solutions And Rdsh, Aligning Financial Performance With Operational Goals.
Oversee And Resolve Escalations And Crises Relating To Vdi Services As Per Agreed Sla Norms, Ensuring Timely And Effective Communication With Stakeholders.




Validate Operational Reports And Maintain Operational Hygiene, Ensuring That All Services Are Delivered In Accordance With The Statement Of Work (Sow) Using Microsoft Vdi Technologies.
Develop And Implement Customer Satisfaction Initiatives By Leveraging Touch Services And Telepresence Solutions, Promoting A Positive Experience For All Users.
Drive The Profit Improvement Plan (Pip) By Identifying Automation Opportunities And Implementing Self-Driven Initiatives To Enhance Service Delivery And Operational Efficiency.

Skill Requirements
Proficiency In Microsoft Vdi Solutions And Rdsh
Solid Understanding Of Touch Services And Video/Telepresence Technologies
Excellent Problem-Solving And Crisis Management Skills
Ability To Analyze And Validate Operational Reports
Solid Communication And Customer Relationship Management Skills

Other Requirements
Microsoft Certified: Azure Administrator Associate (Optional But Valuable)
Itil Foundation Certification (Optional But Valuable)

📌 Tower Lead Miscrosoft Windows,microsoft Servers Rds,touch Servic Bengaluru
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