Job Summary
Responsibilities: Define product roadmaps for CPaaS, UCaaS, and CCaaS offerings. Collaborate with engineering teams to build "Kandy Wrappers" (low-code/no-code pre-developed business apps). Enable Value-Added Resellers (VARs) and Managed Service Providers (MSPs) to integrate Kandy solutions into their workflows.
Key Responsibilities
Optimize Operational Systems By Leveraging Cisco Call Center Tools To Enhance Management Reporting And Streamline Information Flow, Driving Efficiency In Business Processes.
Collaborate With Clients To Understand Their Requirements And Ensure That The Support Team Consistently Meets Or Exceeds Client Expectations Through Effective Use Of Cisco Call Center Technologies.
Lead And Mentor The Project Team By Providing Guidance On Best Practices In Call Center Operations And Ensuring Explicit Communication Of Project Goals And Objectives.
Drive Innovation In Process Development By Introducing New Ideas And Strategies That Enhance Overall Organizational Performance Within The Cisco Call Center Setting.
Analyze Client Needs And Provide Tailored Solutions Using Cisco Call Center Capabilities, Ensuring Alignment With Business Objectives And Contributing To Measurable Business Results.
Skill Requirements
Key Requirements:
Deep knowledge of CPaaS/UCaaS markets and telecommunications business models.
Agile methodology experience (often working as a Scrum Master).
Strong background in SaaS/Telecom product management and go-to-market strategies.
Other Requirements
Key Requirements:
Deep knowledge of CPaaS/UCaaS markets and telecommunications business models.
Agile methodology experience (often working as a Scrum Master).
Robust background in SaaS/Telecom product management and go-to-market strategies.
📌 Track Lead Cisco Contact Center Noida (India)
🏢 HCL Technologies
📍 India
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