Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Lucknow, India

Skills: Power BI, Finance

Job Summary
Key Responsibilities - POWER BI resource
Dashboard & Reporting:
Design, build, and maintain interactive dashboards and reports using Power BI.
Ensure data visualization aligns with business requirements and KPIs.
Analyze complex datasets to identify trends, patterns, and actionable insights.
Collaborate with cross-functional teams to define data needs and deliver solutions.
Ensure data accuracy, consistency, and quality across multiple sources.
Implement best practices for BI architecture and governance.

Mandatory Skills
Power BI (expert-level proficiency)
Finance

Key Responsibilities




To adhere to quality standards, regulatory requirements and company policies.
To provide support for on call escalations and doing root cause analysis of given issue.
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
To independently resolve tickets within agreed SLA of ticket volume and time.
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
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Other Requirements
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📌 Administrator Support & Operations Lucknow
🏢 HCL Technologies
📍 Lucknow