Sr Group Operations Manager

Experience: Not Available to Not Available years

Location: Chennai, India

Skills:

Job Summary
To ensure retention of accounts, generation of account level EE/ EN revenue, and completion of all project deliverables as per customer requirements through effective management & monthly review of teams.

Key Responsibilities
To ensure generation of an account level EE & EN revenue
To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
To identify attrition percentage in accounts and take up initiatives to reduce the same
To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyze the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives.
To ensure absorption of freshers as per the defined account targets
To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.

📌 Sr Group Operations Manager Chennai
🏢 HCL Technologies
📍 Chennai