SME - Active Directory Service Interfaces

Experience: Not Available to Not Available years

Location: Others, India

Skills: On-Premise Active Directory Management, Azure AD Server Admin Migration, Analytical Skills, Root Cause Analysis, Trend Analysis, Presentation Skills, SLA Compliance, Incident Management, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate

Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalated incidents related to On-Premise Active Directory. This position emphasizes quality compliance, customer satisfaction, and effective communication with stakeholders, thereby driving operational excellence within the organization.

Job Summary :
Azure AD Server Admin Migration

Job Responsibilities :
Azure AD Server Admin Migration

Skill Requirement :
Azure AD Server Admin Migration

Other Requirement :
Azure AD Server Admin Migration

Key Responsibilities
Ensure On-Time Resolution And Quality Compliance Of Escalated Active Directory Incidents By Performing In-Depth Analysis And Adhering To Sla Agreements, Thereby Enhancing Service Reliability.
Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops)



And Maintaining Comprehensive Documentation, While Actively Sharing Knowledge To Promote A Culture Of Continuous Improvement.
Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Contributing To Capacity Planning Initiatives To Optimize Resource Allocation And Efficiency.
Facilitate Positive Customer Feedback And Satisfaction By Actively Participating In Customer Meetings To Address And Resolve Any Issues Related To Active Directory Services.
Validate And Analyze Reports Such As Root Cause Analysis And Trend Analysis To Present Findings To Key Business Stakeholders, Facilitating Informed Decision-Making And Enhancing Operational Performance.

Skill Requirements
In-Depth Knowledge Of On-Premise Active Directory Management And Operations
Robust Analytical Skills To Perform Root Cause And Trend Analyses
Excellent Communication And Presentation Skills For Stakeholder Engagement
Familiarity With Sla Compliance And Incident Management Processes

Other Requirements
Itil Foundation Certification Is Optional But Valuable
Microsoft Certified: Azure Administrator Associate Is Optional But Valuable

📌 Sme Active Directory Service Interfaces Mumbai (India)
🏢 HCL Technologies
📍 India