Engineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: Microsoft VDI Solutions, RDSH Technologies, Windows Operating Systems, Touch Services, Video/Telepresence Systems, Active Directory, Google Workspace, Basic Network knowledge, VPN knowledge, Problem-Solving Skills, Attention to Detail, Microsoft Certified: Windows Server Fundamentals

Job Summary
Handle inbound calls and follow the call scripts and adhere to the process defined
A strong communication skill to handle users globally
Create tickets for all incoming calls and work towards the ticket resolution.
Provide quick and effective assistance with information technology systems
Listen attentively to customers’ questions and concerns and offer optimal solutions
Able to handle basic software installation/break-fix issues and hardware issues findings remotely
Effective handling in hard stop issues like password, multifactor resets, and account lock/unlock issues
Should understand the user concerns/issues cautiously and create/upgrade the priority according to the impact
Basic Network and VPN knowledge




Detailed knowledge in Windows and Mac troubleshooting, Active Directory, and Google Workspace
Daily incident det follow-up in a timely manner
Key Responsibilities
Develop And Implement Microsoft Vdi Solutions And Rdsh Configurations To Enhance User Experiences And Operational Efficiency.
Maintain And Troubleshoot Existing Microsoft Vdi Environments, Addressing Issues And Ensuring Optimal Performance Of Virtual Desktops.
Collaborate With Clients To Gather Requirements And Develop Current Features Or Enhancements Based On Requests Related To Touch Services And Video/Telepresence Technologies.
Create And Maintain Comprehensive Documentation For Code And Processes, Ensuring Clarity And Facilitating Future Maintenance.
Skill Requirements
Basic Understanding Of Microsoft Vdi Solution And Rdsh Technologies.
Familiarity With Windows Operating Systems And Touch Services.
Fundamental Knowledge Of Video/Telepresence Systems And Their Integration With Virtual Settings.
Robust Problem-Solving Skills And Attention To Detail.
Other Requirements
Microsoft Certified: Windows Server Fundamentals (Optional But Valuable

📌 Engineer Miscrosoft Windows,microsoft Servers Rds,touch Services Bengaluru
🏢 HCL Technologies
📍 Bengaluru