Senior Administrator - Access/Rights Management Tool, Microsoft Windows

Experience: Not Available to Not Available years

Location: Nagpur, India

Skills: Global Account Management, Windows PC Support, Access Management Services, Security Protocols, Problem-Solving Skills, Interpersonal Skills, Itil Foundation Certification, Microsoft Certified: Azure Fundamentals

Job Summary
The Senior Administrator in Support and Operations is pivotal in delivering advanced technical support and ensuring optimal operational efficiency. This role focuses on troubleshooting complex issues, conducting root cause analyses, and driving initiatives that enhance customer satisfaction and security compliance. The Senior Administrator plays a crucial role in maintaining high-quality service standards while fostering a collaborative setting.

Key Responsibilities
Provide Advanced Technical Support By Leveraging Global Account Management And Windows Pc Expertise To Troubleshoot And Resolve Complex Incidents, Ensuring Timely Solutions And Adherence To Quality Standards.
Conduct Thorough Root Cause Analyses For Escalated Incidents,



Implementing Effective Solutions To Address Underlying Technical And Security Issues.
Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Training Recent Team Members, And Coaching Analysts On Best Practices.
Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture.
Enhance Customer Experience And Maintain High Csat Scores Through First Call Resolution, Minimizing Case Rejections And Reopens, While Proactively Mitigating Security Threats.

Skill Requirements
Advanced Proficiency In Global Account Management And Windows Pc Support
Strong Understanding Of Access Management Services And Security Protocols
Excellent Problem-Solving Skills With The Ability To Analyze Complex Technical Issues
Solid Communication And Interpersonal Skills To Facilitate Training And Collaboration

Other Requirements
Itil Foundation Certification (Optional But Valuable)
Microsoft Certified: Azure Fundamentals (Optional But Valuable)

📌 Senior Administrator Access/rights Management Tool, Microsoft Wi Nagpur
🏢 HCL Technologies
📍 Nagpur