SME - Wireless Networking

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: SDWAN Technologies, Cisco Wireless WLAN, Network Operations, Incident Management, Escalation Procedures, Change Management Processes, Cisco Certified Network Qualified (CCNP), SDWAN/WLAN Certifications

Job Summary
BE/B.Tech/BSC Computer Science or equivalent
• CCNA is must, CCNP is a plus, CCIE (SP) is preferred.

Key Responsibilities
Ensure Timely Resolution And Compliance With Quality Standards For Escalated Tickets And Incidents Related To Sdwan And Wireless Wlan Technologies, Adhering To Agreed Slas.
Mentor Team Members And Administrators, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency And Knowledge Sharing.
Validate Change Order Implementation Plans And Ensure Compliance With Human Error Guidelines While Participating In Capacity Planning For Network Resources.




Actively Engage In Customer Meetings To Address Issues, Gather Feedback, And Ensure Customer Satisfaction With Sdwan And Wireless Wlan Services.
Validate And Analyze Root Cause And Trend Analysis Reports To Facilitate Performance Improvements And Present Findings To Key Business Stakeholders.

Skill Requirements
Advanced Proficiency In Sdwan Technologies, Including Cisco Wireless Wlan.
Robust Understanding Of Network Operations, Incident Management, And Escalation Procedures.
Excellent Communication Skills For Effective Stakeholder Engagement And Presentation.
Familiarity With Capacity Planning And Change Management Processes.

Other Requirements
Optional But Valuable: Cisco Certified Network Skilled (Ccnp) Or Equivalent Sdwan/Wlan Certifications

📌 Sme Wireless Networking Bengaluru
🏢 HCL Technologies
📍 Bengaluru