Posted Date: 04 Aug 2026

Function/Business Area: Customer Service

Location: Pune

Job Responsibilities
To establish and maintain Jio Point Service
To liaison with DASS team with Jio Point team & S&D; team for service operations
To ensure customer satisfaction, to avoid escalation of issues
To ensure service policy adherence by Jio Point personnel
To be responsible and accountable for Service Deliverables in the Jio Point and Jio Store/MiniDX
To ensure coordination between Jio point & Jio Centre to support walk in customers
To balance the flow of incoming calls at JP/JC & ensure load balancing at various Jio point
Manage & Monitor KPIs of JP, within guidelines given.
Ensuring adequate amount of manpower to cater to all customer calls.




To motivate the team to enhance performance levels by identifying gaps/needs and providing necessary skills / training.
To mentor and counsel JP/JC DRS whenever necessary.
To motivate the SPC/Trainer so as to ensure that they deliver

Education Requirement
BE / Diploma / Graduate BSc Full Time

Experience Requirement
8 - 10 years

Skills & Competencies
Customer service for mobility products
After sales network setup
Carry-in service operations

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Location Map: Pune

📌 State Dass Support Jio Point 86672587 (Pune)
🏢 Reliance Jio Infocomm
📍 Pune