- Provide production support for Informatica PowerCenter and IICS workflows.
- Monitor ETL jobs and resolve job failures.
- Analyze incidents and perform root cause analysis (RCA).
- Handle data validation and reconciliation activities.
- Troubleshoot performance issues in ETL processes.
- Work on defect fixes, enhancements, and change requests.
- Coordinate with business and technical teams for issue resolution.
- Ensure SLA compliance for support tickets and incidents.
- Perform deployment and post-production validation.
- Prepare support documentation and knowledge transfer materials.
Preferred Candidate
- Solid SQL knowledge.
- Experience in support and maintenance projects.
- Good communication and stakeholder management skills.