- Manage a portfolio of key clients, ensuring high levels of satisfaction and retention through proactive account planning, relationship building, and issue resolution.
- Collaborate with internal teams to deliver tailored IT solutions that meet client needs, driving revenue growth and expanding service offerings.
- Identify recent business opportunities within existing client relationships, leveraging expertise in sales strategy and market trends to identify cross-sell/up-sell potential.
- Develop strong partnerships with clients by providing exceptional customer service, resolving issues promptly, and offering innovative solutions.
Job Requirements :
- 3-5 years' experience in key account management or similar role in the IT services industry.
- Proven track record of success in managing multiple key accounts simultaneously while driving revenue growth.
- Strong understanding of IT services & consulting industry trends, technologies (e.g., cloud computing), and best practices for delivering exceptional client experiences.