Roles and Responsibilities
- Design and deliver training programs for process improvement initiatives, focusing on soft skills development, team coaching, and product knowledge.
- Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge.
- Develop and implement effective training strategies to address identified needs through various methods such as On-the-Job Training (OJT), Instructor-Led Training (ILT), Online Learning Platforms, etc.
- Collaborate with stakeholders to design customized training solutions that meet business objectives.
- Monitor trainee progress, provide feedback, and evaluate program effectiveness.
Desired Candidate Profile
- 2-7 years of experience in BPO/Call Centre industry or similar field.
- Robust understanding of Process Training, Training Management, Training Analysis, TNA, OJT, TNI, TTT, Train the Trainer, Throughput Improvement Methodologies like Six Sigma Green Belt certification preferred.
- Excellent communication and interpersonal skills for effective collaboration with clients and internal teams.
- Contact HR: Yamanur K - (phone hidden)
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[email protected]
📌 Process Trainer (Hyderabad)
🏢 TP
📍 Hyderabad