Mega Walk-In Drive
Multiple Leadership & Specialist Roles (International Voice)

Experience Required: 3.5 to 10+ Years
Job Location: Hyderabad, Indore & Bangalore
Employment Type: Full-Time, Permanent
Shift: Rotational Shifts (Including Night Shifts)

Drive Details

Details

Date & Time

Friday, July 10th & Saturday, July 11th, 2026 | 10:00 AM 4:00 PM

Interview Venue

Gurgaon (Further venue details will be shared post virtual screening)

Who Can Apply

Experienced International BPO / Voice Contact Center Professionals

Open Positions & Eligibility Criteria

1. Assistant Manager — Operations

- Experience: Minimum 7 years in a contact center, with at least 2 years in a supervisory/managerial role (International BPO preferred).
• Key Requirements: Deep knowledge of operational metrics (SL, AHT, Abandon Rate, FCR, Quality). Responsible for leading a team of customer care representatives, managing SLAs, and running daily operations.

2. Team Lead — Operations

- Experience: Minimum 5 years in a contact center setting, with proven experience as a Team Leader in an international voice process.
• Key Requirements: Strong people management skills, performance monitoring (script adherence, CSAT, team metrics), and escalations handling.

3. Specialist — Quality (QA Analyst)

- Experience: Minimum 4 years in a QA role within a contact center, including at least 1 year actively working as a Quality Analyst.
• Key Requirements: International voice audit experience.



Proficient with the 7 QC Tools and exposure to Six Sigma methodologies. Strong understanding of QA %, FCR, and CSAT.

4. Specialist — Operations (SME / Senior Associate)

- Experience: Minimum 3.5 years in an International Voice/Contact Centre supporting US, UK, or Australian customers.
• Key Requirements: Current Senior Associates looking for growth are welcome. Excellent English communication skills with a neutral or global accent, strong problem-solving skills, and a customer-centric mindset.

Key Skills We Look For

- Excellent verbal and written English communication skills.
- Proficiency in Contact Center software and CRM applications.
- Ability to work under pressure, manage dynamic targets, and handle complex customer situations.
- Flexibility: Willingness to work a 9-hour shift across a 5-day rational/rotational work week, including rotational night shifts.

What’s In It For You?

- Growth: Continuous process and skill development training programs to build a future-ready workforce.
- Culture: A vibrant, inclusive, and collaborative workplace that values diversity and celebrates success through rewards and recognition.
- Compensation: Competitive fixed salary packages along with performance-linked incentives.

Documents to Bring Along (Post Screening)

- Updated copy of your Resume/CV.
- Government-issued Photo ID Proof (Aadhar Card / PAN Card / Passport).
- Last 3 Months' Salary Slips & Latest Hikes/Appraisal letter (if applicable).
- Academic certificates (Degree / Graduation documents).

📌 Multiple Leadership & Specialist Roles (International Voice) (Indore)
🏢 Planedway Services
📍 Indore