- Develop, configure, and customize ServiceNow ITSM applications, workflows, and automation
- Design, build, and troubleshoot ServiceNow modules such as Incident, Problem, MIM, CMDB, CSDM, Change, Portal, Knowledge, ITOM, Request and Service Catalog.
- Implement integrations with external systems using APIs, web services, etc.
- Collaborate with other crossfunctional teams to gather, analyse, and refine business and ITSM process requirements
- Translate business and operational requirements into technical solutions.
- Oversee MID Server architecture, deployment, scaling, and security for ITOM.
- Design integrations between ServiceNow, ITOM and monitoring, cloud, and infrastructure tools.
- Collaborate with Enterprise platform team for architecture decisions and design




- Perform platform administration activities including user management, access control (ACLs), roles, groups, and Service Portal configurations.
- Create and maintain technical documentation, configuration records, and usertraining materials.
- Develop and execute unit tests, System Integration Tests, Regression tests, and QA checks to ensure functional reliability.
- Ensure adherence to Enterprise platform governance.
- Apply ITIL and ITSM bestpractice to improve service delivery and ensure compliance with Enterprise and organizational standards.

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📌 Servicenow Developer (Hyderabad)
🏢 Sbase Technologies
📍 Hyderabad