* 3-6 years of hands-on experience with the Qualtrics XM Platform.
* Experience leading end-to-end implementation of Customer Experience (CX) and/or Employee Experience (EX) programs.
* Solid expertise in survey design, workflows, dashboards, reporting, and XM Directory.
* Experience gathering business requirements and translating them into Qualtrics solutions.
* Experience with Qualtrics integrations (APIs, CRM, HRIS) and platform configuration.