Key Responsibilities

- Handle customer queries, requests, and complaints for a renowned technology company through Email and Chat support.
- Provide accurate information and resolve customer concerns within defined service levels.
- Deliver high-quality customer service while ensuring productivity and performance targets are achieved.
- Manage customer transactions with a high degree of accuracy and efficiency.
- Investigate customer issues, identify root causes, and provide effective solutions.
- Handle challenging customer situations professionally while maintaining composure and empathy.
- Follow established quality standards, policies, and process documentation.
- Maintain confidentiality and safeguard customer information.
- Demonstrate ownership of customer issues until complete resolution.
- Continuously update product and process knowledge to deliver superior customer experiences.
- Ensure adherence to company policies, shift schedules, and operational requirements.

Interested immediate joiners can share resume at [email protected]

📌 Customer Service Representative (Hyderabad)
🏢 TP
📍 Hyderabad