About the Team

We re looking for a Support Operations Training Supervisor to lead a team that delivers and monitors the impact of new and continuing training for employees on Hyderabad, India Support Ops and our business partners across the company.

Support Ops is a passionate org that works to provide top-notch escalated support to DoorDash Customers, Merchants, and Dashers whose deliveries have gone awry. The Training Team enables support agents to feel confident in the solutions they provide to customers through new hire and continued education. We aim to be 1% better every day!

About the Role

A strong Training Supervisor is committed and courageous, with a proven track record of leading high-achieving teams or projects. You can juggle team management, strategizing, and cross-team collaboration gracefully. You are excited about elevating and leading a team that s a force multiplier for initiatives across the Support Ops team.

Youre excited about this chance because you will

- Develop quality trainers with targeted Training Team goals.
- Proactively identify gaps in training within Support Ops and institute targeted interventions to drive increased efficiency and quality
- Apply adult learning theory, feedback, and Ops metrics to build enhanced training programs, activities
- Encourage curiosity and foster a team that s open, creative, and empowered
- Leverage your knowledge of processes across the Support Ops org to suggest improvements to processes and help operations managers implement them
- Use a one-team-one-fight mentality to successfully collaborate across teams,



including stepping in to facilitate if needed
- Develop a deep expertise in how DoorDash s processes, systems, and resources work
- Work in lock-step with instructional designers and content developers
- Represent the business case, status, and impact of training initiatives in various communication channels such as weekly business reviews

Were excited about you because

- At least 1-2 years of experience as a Senior trainer at DoorDash or at least 2-3 years of experience in training management in customer service.
- You love helping people!
- You have a high bandwidth with no problem juggling multiple tasks at once
- You are a sponge, absorbing the deep knowledge of subject matter experts in diverse processes across Support Ops
- You are a strategic thinker who s not interested in the status quo. You love thinking about new opportunities or process improvement potential
- You are adept at using data and feedback to make clear objectives and key results
- Bachelor s degree in education, Human Resources or a relevant field
- People management experience
- Familiarity with training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc)
- You are a current I4 level DoorDash Trainer
- Understands and can analyze key operational metrics such as DWR, AHT, QA, and FCR.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Support Operations Training Supervisor (Hyderabad)
🏢 Doordash
📍 Hyderabad