Job Summary:

The Senior ServiceNow BA deals with all aspects of ServiceNow environment, including Business Analysis, Data Analysis and coordinate with respective teams for configuration, development, administration, and support. This position plays a lead role in the development of strategies for optimal use of ServiceNow within CTS. The Analyst must be able to work in a highly changing and quick-paced environment interfacing directly with internal customers and management. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.

Essential Job Duties and Responsibilities:

- Take a lead role in supporting ServiceNow and implementing ServiceNow solutions within CTS.
- Serve as a ServiceNow Subject Matter Expert (SME) and provide technical guidance to other Team members.
- Implement innovative ServiceNow solutions in ServiceNow as assigned.
- Integrate ServiceNow with other/legacy systems at CTS.
- Participate in the design and recommendations of overall system functionality.
- Configure and maintain the system ensuring consistency according to established governance.
- Collaborate with and support internal customers in the configuration and development of ServiceNow to support CTS business requirements.
- Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training.
- Collaborates with other team members to define and execute quality assurance measures including detailed test plans.
- Participate in audit activities related to the Incident, Request and Asset management processes




- Participate in an on-call rota to provide out-of-hours support.
- Comply with Quality Management System.
- Comply with Occupational Health, Safety and Environment policies and procedures.
- Comply with security in accordance with established policies and procedures of the organizations
- Other duties as requested.

Minimum Job Requirements:

Skills knowledge and experience:

- Bachelor s degree in computer science related field.
- Expertise as a Business Analyst, including requirements gathering, process modelling, gap analysis, story development, stakeholder management, etc.
- Minimum of 5 years of experience with ServiceNow analysis, configuration, development and delivery of ServiceNow customizations and solutions.
- Experienced in full lifecycle ServiceNow implementations with excellent communication skills
- Experience with ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD and Performance Analytics desired.
- Preferably ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certified.
- Expertise in troubleshooting ServiceNow system issues.
- Expertise in developing custom applications within ServiceNow.
- Expertise with client-side and service-side scripting using JavaScript and Jelly.




- Expertise building Service Portals and using HTML, CSS and AngularJS.
- Expertise with legacy workflows as well as Workflow Studio.
- Experience with Integration Hub and Web Services Integration (SOAP, REST) desired.
- Experience configuring and maintaining MID servers desired.
- Experience developing and maintaining ServiceNow Mobile applications desired.
- Experience working with Agile (Scrum) project team development environments.
- Able to write detailed documentation (project specifications, requirements, and plans) for both technical and nontechnical audiences.

Personal Qualities

- Self-motivated with the ability to work individually and as part of a team, handle multiple tasks, effectively set expectations, manage work, and deliver results.
- Ability to motivate and mentor others to achieve individual and shared goals.
- Resolute attitude with focused, high-energy levels.
- Excellent written and verbal communication skills with the ability to communicate effectively at all levels.
- Diligent, with good attention to detail.
- Able to problem solve and find effective and timely resolutions.
- Demonstrates excellent interpersonal skills with a willingness to share knowledge, coach and collaborate effectively with individuals and other departments.
- Ability to analyze and solve technical problems

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow BA (Hyderabad)
🏢 PARKAR GLOBAL TECHNOLOGIES
📍 Hyderabad