Key Responsibilities

- Agentic Workflow Development: Design and implement intelligent agent-driven flows for ITSM use cases, ensuring end-to-end automation and proactive issue resolution.
- Conversational AI & NLP: Apply advanced Natural Language Processing (NLP) techniques to build context-aware, scalable chatbot and virtual assistant solutions for IT operations.
- System Integrations: Architect and implement integrations with enterprise systems such as identity management (e.g., Okta), productivity tools (e.g., Outlook), and DevOps platforms (e.g., Azure DevOps), ensuring smooth ITSM workflow orchestration.
- Low-Code/No-Code Enablement: Leverage low-code/no-code platforms to rapidly prototype and deliver IT workflows, empowering cross-functional teams with scalable automation solutions.
- Python & Agent Frameworks: Develop reusable components and agentic patterns using Python, with familiarity in modern frameworks such as LangGraph, CrewAI, or equivalent.
- Collaboration & Governance: Partner with IT, security,



and operations teams to align solutions with governance, compliance, and enterprise standards.

Job Requirements :

- 5-8 years of experience in IT Services & Consulting industry as a ServiceNow Engineer or similar role.
- Proven experience in building ITSM automation workflows and conversational AI/chatbot solutions.

- Strong expertise in NLP, intent classification, and dialogue management techniques.
- Hands-on experience with integration of enterprise platforms (e.g., Okta, Outlook, ADO).
- Proficiency in low-code/no-code design and deployment approaches.
- Strong Python programming skills with exposure to up-to-date agentic frameworks (LangGraph, CrewAI, etc.).
- Ability to design scalable, modular, and maintainable solutions in enterprise IT environments.
- Excellent problem-solving, collaboration, and communication skills.

📌 Agentic Flow & ITSM Engineer (Hyderabad)
🏢 SRI CONSULTANT
📍 Hyderabad