Role Summary

We are hiring a hands-on IT, Network & Systems Administrator to own day-to-day IT service

delivery and to operationalize Identity & Access Management and IT Asset Management as

we build an ISO 9001 / ISO 27001 / SOC 2-ready ITSM foundation. You will run the service

desk on ServiceDesk Plus, administer endpoints via Endpoint Central, manage the

corporate network and systems, and execute the joiner-mover-leaver access lifecycle end

to end. This is a builder-operator role: you will help write the procedures, then run them

with audit-grade discipline. You will work alongside a senior IT Operations engineer and a

security team, reporting to the Head of IT.

Qualifications & Experience Must Have

- 47 years of hands-on IT administration experience covering Windows and Linux

systems, Active Directory / modern IdP (SSO, MFA), and enterprise networking

fundamentals (TCP/IP, VLANs, DNS, DHCP, VPN).

- Demonstrable experience operating an ITSM tool (ServiceDesk Plus, Jira Service

Management, Freshservice, or similar) with SLA-driven queues.

- Experience with endpoint management platforms (Endpoint Central /

ManageEngine suite, Intune, or similar): imaging, software deployment,

configuration policies.

- Practical experience executing user access lifecycle (provisioning/deprovisioning) in

a controlled, approval-based environment.

- Working knowledge of asset management practices — inventory, tagging, lifecycle,

license tracking.

- Exposure to AWS administration (IAM users/roles, EC2 basics) for corporate

workloads.

- Strong documentation habits — SOPs, runbooks, knowledge articles.

Qualifications & Experience — Preferred





- Experience working in an ISO 27001 / SOC 2 certified environment and producing

audit evidence.

- FortiGate exposure (VPN administration, basic policy literacy).
- Scripting for administration (PowerShell, Bash, or Python).
- Experience integrating HRMS-driven JML workflows with ITSM tooling.
- Wazuh or other SIEM/EDR agent deployment experience.

Certifications

Priority Certifications

Required /

Strongly

Preferred

ITIL 4 Foundation; CompTIA Network+ or CCNA (or equivalent demonstrable networking competence);

Microsoft/Linux administration certification (e.g., MD-102, AZ-104, RHCSA) — at least one of these.

Advantageous ManageEngine product certifications; AWS Cloud Practitioner / Solutions Architect Associate; CompTIA Security+.

Behavioural & Professional Competencies

- Service orientation with firm process discipline — able to say "raise a ticket" politely

and consistently while maintaining goodwill.

- Precision and completeness in record-keeping; treats evidence as part of the job,

not overhead.

- Clear written and verbal communication with non-technical users and senior

stakeholders.

- Ownership mindset — drives tickets to closure, does not let items age silently.
- Comfortable in a build-from-scratch workplace with evolving procedures.

Working Conditions

- Full-time, based at [Location]; onsite presence expected for asset, network, and

user-facing duties as per policy.

- Participation in shared on-call roster for Priority 1 incidents and occasional planned

maintenance outside business hours (compensated per policy).

- Background verification and signed confidentiality/acceptable-use undertakings are

conditions of employment, consistent with ISO 27001 people controls (A.6.1, A.6.2,

A.6.6)

📌 IT, Network & Systems Administrator (Hyderabad)
🏢 Cantellat Software
📍 Hyderabad