Basic Qualifications:

- Master's degree / Bachelors degree and 5 to 9 years of total experience with 4 to 5 years in Salesforce Automated Testing/SF BA skills/integration testing.

What you will do

In this vital role you will act as the Engagement Manager for the Salesforce Platform team, serving as the primary bridge between product teams and the platform team. You will coordinate platform support requests, deployment/version requests, QA validation needs, and release readiness activities while ensuring product teams are connected to the right Salesforce platform support teams, release engineers, and architects.

The ideal candidate will have strong Salesforce Business Analyst skills, Salesforce automated testing experience, and integration testing knowledge, along with the ability to manage multiple product-team requests, track timelines, monitor dependencies, and drive clear communication across teams. This role requires proactive follow-up, structured status reporting, and the ability to keep product teams, Salesforce Platform Support, Salesforce Platform Release Engineers, QA teams, and Salesforce Platform Architects aligned.

You will support predictable platform delivery by maintaining visibility across open platform engagements, release timelines, release counts, support requests, architecture consultation needs, AI consultation requests, QA risks, dependencies, and action items before BRP and throughout the release lifecycle. The individual should be detail-oriented, collaborative, organized,



and comfortable working with technical and non-technical stakeholders in a fast-paced enterprise Salesforce environment.

Roles Responsibilities

- Serve as the engagement bridge between product teams and the Salesforce Platform team for platform support requests, deployment/version requests, QA clarifications, release coordination, and platform guidance needs.
- Intake, track, monitor, and follow up on support requests raised by product teams to the Salesforce Platform Support team, ensuring ownership, status, next steps, blockers, and target timelines are transparent.
- Coordinate deployment and version requests raised by product teams to Salesforce Platform Release Engineers, helping align release windows, prerequisites, environments, approvals, validation needs, and post-deployment checks.
- Connect product teams with Salesforce Platform Architects when architectural suggestions, solution design inputs, integration guidance, platform standards, or governance clarification is required.
- Collect tentative release timelines and the total number of planned releases from each product team before BRP, consolidate the inputs, and share them with Salesforce Platform stakeholders for release planning and readiness discussions.
- Maintain trackers for platform support requests, deployment/version requests, release counts, product-team timelines, dependencies, risks, blockers, owners, decisions, and action items.
- Monitor open engagements across platform support, release engineering, architecture consultation, QA validation, and AI consultation requests; escalate delays, conflicts, dependencies, and risks in a timely manner.

📌 Senior Associate Salesforce Business Analyst (Hyderabad)
🏢 Amgen
📍 Hyderabad