Company Overview: We are a leading healthcare revenue cycle management (RCM) / medical billing company specializing in US healthcare processes, with a focus on radiology services. We are looking for dynamic and communicative individuals to join our patient collections and scheduling team.

Job Summary: The AR Caller / Patient Collections Specialist will be responsible for following up on outstanding patient balances (self-pay and patient responsibility portions), resolving billing inquiries from patients only, and handling patient appointment scheduling. There will be no interaction with insurance companies. Experience with radiology services is preferred. The ideal candidate must possess excellent communication skills to interact empathetically and professionally with patients.

Key Responsibilities:

- Make outbound calls to patients to follow up on outstanding balances, overdue payments, and patient responsibility amounts.
- Explain patient statements, resolve billing discrepancies, and negotiate affordable payment plans.
- Collect payments over the phone or guide patients on payment options.
- Schedule and coordinate patient appointments (including radiology procedures like X-rays, MRI, CT scans, etc.) efficiently, ensuring smooth clinic operations.
- Handle inbound patient inquiries related to billing, statements, and appointments.
- Document call notes,



update patient records in billing software, and ensure compliance with healthcare regulations (e.g., HIPAA).
- Maintain accurate patient records and reports on AR status.
- Collaborate with internal teams to minimize patient balance delays.

Requirements:

- Female candidates only.
- Graduate in any discipline
- 0-3 years of experience in patient collections, AR calling (patient side), medical billing, or patient coordination (freshers with strong communication skills are welcome).
- Experience with radiology services (e.g., radiology billing, patient collections, or scheduling) is preferred.
- Excellent verbal and written communication skills in English (fluent pronunciation, clear articulation, and empathetic tone essential for patient interactions).
- Good knowledge of medical terminology (especially radiology-specific) and patient billing processes is a plus.
- Proficient in MS Office and medical billing software/EHR systems.
- Robust problem-solving skills, attention to detail, empathy, and ability to handle high-volume patient calls sensitively.
- Willingness to work in rotational shifts (including night shifts for US processes).

What We Offer:

- Competitive salary package.
- Cab facility (if applicable).
- Opportunities for growth in the healthcare RCM domain.

📌 AR Caller (Female Candidates Only) (Hyderabad)
🏢 Prove IT Catalysts
📍 Hyderabad