- Conduct quality analysis of customer orders to identify areas for improvement.
- Collaborate with cross-functional teams to resolve issues and implement process improvements.
- Develop and maintain documentation for order management processes, including procedures, checklists, and reports.
- Analyze data to track key performance indicators (KPIs) related to order quality.
Job Requirements :
- 3-8 years of experience in a similar role within the internet industry.
- Robust understanding of order management principles and practices.
- Proficiency in conducting root cause analysis (RCA) investigations.
📌 Quality Ananlyst - KPO (Hyderabad)
🏢 Virtusa
📍 Hyderabad
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