Job Title: Account Manager IT Staffing (C2H)

Company: Quess Corp – IT Staffing
Location: Hyderabad (Ameerpet)
Work Mode: Work From Office (5 Days)
Employment Type: Full-Time

About the Role

Quess Corp is looking for an experienced Account Manager to manage and grow strategic client accounts within the Domestic IT Staffing business. The role requires strong expertise in client relationship management, account growth, delivery coordination, and revenue management while ensuring exceptional customer satisfaction and timely fulfillment of hiring requirements.

Key Responsibilities

- Manage and nurture key client accounts for Domestic IT Staffing (C2H).
- Act as the primary point of contact for clients, hiring managers, procurement teams, and internal stakeholders.
- Understand client hiring plans and ensure timely fulfillment of requirements.
- Drive revenue growth through account expansion, cross-selling, and upselling opportunities.
- Collaborate closely with delivery and recruitment teams to achieve hiring SLAs.
- Conduct regular governance meetings, client reviews, and business discussions.
- Monitor account health, revenue, profitability, hiring metrics, and customer satisfaction.
- Handle client escalations and ensure quick resolution.
- Negotiate commercials, rate cards, contracts, and staffing agreements.
- Track submissions, interviews, offers, joinings, and resource deployment.
- Prepare MIS reports,



hiring dashboards, revenue forecasts, and business reviews.
- Stay updated on market trends, competitor activities, and hiring demands.

Required Skills

- Solid experience in Domestic IT Staffing (C2H).
- Excellent client relationship and stakeholder management skills.
- Experience handling enterprise accounts and high-volume hiring.
- Strong negotiation and account management capabilities.
- Good understanding of IT technologies and staffing processes.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in MS Excel, PowerPoint, CRM/ATS tools, and MIS reporting.

Eligibility

- Experience: 5–15 Years
- Bachelor's Degree (MBA preferred)
- Proven experience in IT Staffing, Account Management, or Workforce Solutions.

Preferred Experience

- Experience managing large enterprise accounts.
- Exposure to C2H, Permanent Hiring, and Managed Staffing services.
- Ability to lead delivery teams and work in a target-driven environment.

Key Performance Indicators (KPIs)

- Revenue Growth
- Client Retention
- Requirement Fulfillment Rate
- Gross Margin Achievement
- Customer Satisfaction (CSAT)
- Offer-to-Joining Ratio
- SLA Adherence
- Account Profitability
- New Business Generation from Existing Clients

Location: Hyderabad – Ameerpet
Work Mode: Work From Office (5 Days)

📌 Account Manager (Hyderabad)
🏢 Quess
📍 Hyderabad