he Front Office Executive is responsible for delivering excellent customer service by managing patient registrations, appointments, admissions, discharges, billing coordination, and general reception activities. The role ensures a smooth patient experience while coordinating with doctors, nursing staff, and other hospital departments.

Key Responsibilities

Greet and assist patients, attendants, and visitors professionally.

Register patients for OPD and IPD services in the Hospital Information System (HIS).

Schedule, reschedule, and confirm appointments with consultants.

Process patient admissions, transfers, and discharge formalities.

Coordinate with doctors, nursing, laboratory, radiology, pharmacy, and billing departments.

Verify patient demographics, insurance details, and required documents.

Guide patients regarding hospital services, departments, and procedures.

Handle telephone calls, emails, and patient inquiries efficiently.





Collect payments and coordinate with the billing team as per hospital policies.

Maintain accurate patient records while ensuring confidentiality.

Address patient complaints and escalate issues when required.

Prepare daily reports related to patient registrations, appointments, admissions, and revenue.

Maintain a clean, organized, and welcoming reception area.

Qualifications

Bachelor's degree in any discipline.

Diploma in Hospital Administration is an added advantage.

Experience

13 years of experience in a hospital front office or patient services.

Freshers with excellent communication skills may also be considered.

Required Skills

Excellent communication and interpersonal skills.

Valuable knowledge of Hospital Information Systems (HIS).

Basic computer proficiency (MS Office).

📌 Front Office Executive (Hyderabad)
🏢 Yashoda Hospitals
📍 Hyderabad