Job Summary

We are seeking a skilled Systems Engineer Linux & Storage to join our support team. The role will be responsible for providing L2/L3 operational support for Linux infrastructure and enterprise storage environments, ensuring high availability, performance, and reliability of client systems. The engineer will act as a shift lead and primary escalation point for complex Linux and Storage incidents, driving resolution and supporting critical production environments.

Key Responsibilities

Linux Administration

- Administer, monitor, and troubleshoot enterprise Linux environments (RHEL, CentOS, Oracle Linux, Ubuntu).
- Perform OS installation, configuration, patching, upgrades, and hardening activities.
- Manage user accounts, permissions, file systems, services, kernel parameters, and performance tuning.
- Troubleshoot system issues related to CPU, memory, storage, networking, and application performance.
- Support automation and scripting using Shell, Python, or Ansible.

Storage Administration

- Manage and support enterprise SAN/NAS storage platforms.
- Provision storage, create and manage LUNs, storage pools, RAID groups, volumes, and snapshots.
- Monitor storage capacity, utilization, performance, and availability.
- Troubleshoot storage connectivity issues involving Fibre Channel (FC), iSCSI, multipathing, and zoning.
- Support storage migrations and expansion activities.

Backup & Recovery

- Administer enterprise backup solutions such as Veritas NetBackup, Commvault, Veeam, or similar.
- Perform backup monitoring, restoration requests, disaster recovery validations, and troubleshooting.
- Ensure compliance with backup policies and recovery objectives.

Incident & Operations Support





- Act as Shift Lead for Linux/Storage operations and support teams.
- Lead complex incident triage, root cause analysis, and resolution activities.
- Coordinate with cross-functional teams, vendors, and customers during major incidents.
- Participate in on-call support and rotational shift schedules.
- Prepare incident reports, technical documentation, SOPs, and knowledge articles.

Required Skills

Linux

- Solid expertise in:
- Red Hat Enterprise Linux (RHEL)
- CentOS / Oracle Linux / Ubuntu
- System performance tuning
- Filesystem management (XFS, EXT4, LVM)
- Shell scripting and automation

Storage

- Hands-on experience with:
- SAN & NAS technologies
- Fibre Channel and iSCSI environments
- Storage provisioning and capacity management
- EMC Dell, NetApp, Hitachi, IBM, Pure Storage, or similar platforms

Backup

- Experience with enterprise backup tools:
- Veritas NetBackup
- Commvault
- Veeam
- Backup Exec (preferred)

Additional Skills

- Understanding of ITIL processes (Incident, Problem, Change Management).
- Experience working in 24x7 Managed Services environments.
- Strong analytical, troubleshooting, and communication skills.
- Experience leading technical bridge calls and handling critical incidents.

Preferred Qualifications

- Relevant certifications are highly desirable:
- RHCSA / RHCE
- Red Hat Specialist Certifications
- NetApp, Dell EMC, or Storage Vendor Certifications
- ITIL Foundation

Success Profile

- Acts as the primary technical resource for Linux and Storage escalations.
- Independently handles critical production incidents.
- Provides mentoring and guidance to junior engineers.
- Demonstrates strong ownership, customer focus, and operational excellence.

📌 System Engineer (Hyderabad)
🏢 GSPANN
📍 Hyderabad